Child Care Parent Portal & CCSS 2018 - Tania Richardson

Child Care Statement Redesign

Child Care Parent Portal & CCSS 2018

The Brief

Redesign child care statements generated by Qikkids that the majority of parents received in Australia.


The Solution

As well as a complete redesign of the childcare statements, adding in CCS Weekly summary and sign in and out times – I introduced the idea of implementing a web page for parents where they can learn more about the statements.

We added this URL path to the bottom of every statement and watch a huge increase in traffic to the My Family Lounge website.  This was a win/win for the centre who was able to direct parents to this web page and for parents to actively seek out the URL outside of office hours to help them understand these changes.

I completed the web page design and build using an existing CMS system – Adobe Business Catalyst.  The web page is fully responsive and has a user feedback tool implemented to help us get feedback directly from parents.

As part of the problem solving in the design solution, I presented this layout to one of our biggest clients who were excited about this new solution.

This was launched in July 2018.

Successful Website Redesign.